RETURNS & REFUNDS POLICY
You must contact us in 14 days.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, undamaged, unopened and in the same condition that you received it. To complete your return, we require an original receipt or proof of purchase/invoice from the buyer.
You must contact Raven Alchemy within 14 days of delivery, and items returned must be sent back within 21 days of delivery. We do not accept order cancellations once they have been processed, but please contact us if you have any concerns about your order.
Please note that due to the nature of the items, the following items can't be returned or exchanged, unless they arrive damaged or defective:
Custom or personalised orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Once your return is received and reviewed, we will contact you via phone or email to notify of the approval or rejection of your refund or exchange. Once approved, your refund will be applied to your credit card or original method of payment, within 14 days. Please note some credit card companies and banks take additional days to post refund payments.
CONDITIONS FOR RETURNING ITEMS
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Buyers are responsible for any customs and import taxes that may apply. Raven Alchemy is not responsible for delays due to customs.